Rosie Karma Return & Refund Policy

We want you to love your Rosie Karma purchase! If something isn’t quite right, we’re here to help.

Return Window

Eligible items must be returned and postmarked within 30 days of the date that item was delivered. Please contact us before sending your return so we can provide the correct shipping instructions.

Return Eligibility

To qualify for a return, items must be:

• Unworn, unwashed, and unused.

• In their original condition, with all original tags attached.

• Free of makeup, deodorant marks, perfume, smoke odors, pet hair, or other damage.

Please include your order number or packing slip with your return.

How to Start a Return

Email sales@rosiekarma.com with your order number, the items you would like to return, and the reason for your return.

We’ll confirm eligibility and provide return instructions and a prepaid shipping label for eligible returns within the contiguous United States.

Some items ship directly from our brand partners and may need to be returned to a different location. Please follow the instructions we provide rather than mailing items to the address on the original package. Items from different brands may require separate return packages.

Return Shipping

A $6.95 return-shipping fee per return request will be deducted from your refund when you use our prepaid return label. If we require multiple packages for the same return request, this fee will be charged only once.

Customers outside the contiguous United States are responsible for arranging and paying for return shipping. Please contact us for instructions before shipping your return.

There are no restocking fees for eligible returns.

Refunds

After your return arrives and is inspected, we’ll notify you whether it has been approved. Approved refunds will be issued to your original payment method within five business days of approval. Your bank or payment provider may require additional time to post the refund.

You may request store credit instead of a refund. The same return eligibility requirements and return-shipping fee apply.

Original shipping charges are nonrefundable for ordinary returns. If your order originally qualified for free shipping, we will not deduct an outbound shipping charge because of your return.

Exchanges

Need a different size or color? Contact us at sales@rosiekarma.com so we can help you find an available option. To secure the item you want, we recommend placing a new order and returning your original item under this policy. Standard shipping and return fees apply.

Sale Items & Final Sale

Sale items are eligible for return unless they were clearly marked Final Sale before purchase. Using a promotional discount does not automatically make an item final sale.

Items marked Final Sale, gift cards, opened or used beauty and personal-care products, and worn intimate apparel are not eligible for ordinary returns. Pierced earrings are final sale only.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email sales@rosiekarma.com as soon as possible with your order number and photos of the issue.

We’ll help arrange an appropriate replacement or refund and cover any required return shipping. The ordinary return fee and final-sale exclusions do not apply to these issues.

Questions?

Email sales@rosiekarma.com. We’re happy to help!

xo,
The Rosie Karma Team